- Shipping and Fulfillment
- What is the shipping cost for orders?
- How do you ensure the security of my shipment?
We take every precaution to ensure that your order arrives safely. All orders are fully insured during transit, and every package requires a signature and proof of delivery.
- Can I have my order shipped to a different location than my billing address?
Orders may be sent to a location different than that of your billing address as well Fedex location pick-ups may be arranged in certain instances where feasible, based on accessibility.
- How long does order fulfillment take?
Order fulfillment may vary depending on the products selected. For in-stock jewelry, we ship on the same day or latest by the next day. Custom orders that require additional assembly typically ship within 10-14 days on average.
- How will I receive fulfillment and tracking details?
All fulfillment and tracking details will be shared electronically once the confirmation of delivery is received.
- International Orders
- Do you ship internationally?
Diamond Club presently provides fulfillment services within the United States and Canada only. Join our mailing list to stay updated on the countries and regions we serve.
- What should I know about international orders to Canada?
Customs taxes may vary depending on the nature of the item and the province to which you are having it shipped. Contact our customer care team to learn more about the exact taxes and rates applicable.
- Security and Packaging
- How do you ensure the safety of my order, will there be discreet packaging?
At Diamond Club we understand that your purchase may be a gift or surprise for a loved one, as such we never label the outer box with either our logo or the word “diamond”. Inside the generic outer box, you'll find our special and unique packaging, Unbox and enjoy!
- Lifetime Product Warranty/insurance
- What is covered under your lifetime warranty?
At Diamond Club all of our jewelry is manufactured to the highest industry standards and always using the finest materials available. All products are thoroughly inspected at each and every stage of production and again prior to shipment. We warranty that all pieces we sell will be free from any manufacturing defects at time of receipt. Please contact our customer care team if you would like to return or exchange your item for any reason to take advantage of our free lifetime warranty. Some restrictions do apply
- How can I take advantage of the lifetime warranty?
If you would like to return or exchange your item for any reason and take advantage of our free lifetime warranty, please contact our customer care team to share your concerns and product issues so that we can help resolve any issues as quickly as possible.
- Product Insurance
- Do you provide insurance for the items?
As a Diamond Club member benefit, insurance will be provided at no extra cost for all items up to a $10,000 retail value. Please note that Diamond Club is not a licensed agent of Jewelers Mutual Insurance Company and does not sell or recommend insurance. Please speak with our customer care team for further details on accessing expanded term/value insurance through our collaboration with Jewelers Mutual.
- Ordering/Size Guide
- How can I determine my ring size?
Our virtual ring size guide offers you a simple and effective way to determine your ring size or that of a loved one. Please select from a full list of options we provide.
- Do you offer resizing services?
Diamond Club offers a complimentary one-time resize within the first 60 days from the date of purchase. We will resize your ring free of charge and provide a return shipping label.
- Custom Orders/special request
- Do you accept custom orders?
Yes, we offer custom orders to help you create a unique and personal piece of jewelry. Please contact our customer care team to discuss your specific requirements and guidelines in placing a uniquely custom order.
- Can I purchase just the diamond without ordering a complete ring or piece of jewelry?
Yes we offer the ability to purchase just a loose certified diamond, choose from a selection of over 20,000 individually certified diamonds, each uniquely and numerically engraved with an identifying certification number from an accredited third party gemological laboratory.
- Concierge Customer Care/Personal shopping
- Not sure what to purchase or need help selecting a ring or gift?
Not sure what to purchase or need help selecting a ring or gift? Our team of experts will assist with all of your shopping needs from product knowledge to speaking to the latest styles and trends. We are confident we can help fine that perfect gift or item for even the most particular customer. Contact our Diamond Club customer care team either by phone at the numbers listed below or directly with our personal shopping team firstname.lastname@example.org to access our leading style/design team
- Can I visit one of your stores in person to see a piece of jewelry before I purchase?
At present Diamond Club is an online only Premium fine jewelry marketplace. If for whatever reason you are dissatisfied with your order we will accept it back for a full and complete refund. Order with complete confidence knowing our customer satisfaction is our highest priority.
- Supplier/Brand Integrity
- How do can I be confident about the featured suppliers and brands?
Diamond Club carefully selects each of our affiliate brand partners showcased on our site for their high-quality standards, overall product integrity, and positive consumer reviews. Shop with confidence.
All diamond club product policies remain in place with certain brand restrictions, please check with our customer care to clarify further.
- Payment Method
- What payment methods do you accept?
Credit card orders can be placed online using our secure server, we accept all major credit cards as well as pay pal. Wire transfer may be used on orders over $10000 in value when requested, please contact our customer care team with any questions and further details
- Returns and Defectives
- What is your return policy?
If for any reason you are not completely satisfied with your order you may return it within the first 30 days of shipment for a full refund. Please contact our customer care team and we will help organize a return shipment at your earliest convenience.
- Product Care and Maintenance
- How should I care for and maintain my jewelry?
We recommend following our product care instructions provided with your purchase to ensure the longevity and beauty of your jewelry. Additionally, periodic professional cleanings and inspections are advised to maintain its quality.
- Hours of Operation/Customer Service
- What are your customer service hours?
Our customer care team is available 24 hours a day, seven days a week. You can reach us through our toll-free number, XXX XXX XXXX, or email us at email@example.com . And one of our team members will help facilitate any questions or concerns
- Fine jewelry Education
- Are your white gold metals nickel free?
At present we cannot guarantee that all of our white gold items ate nickel free however we are working with each of our suppliers and partners closely to ensure we can offer this benefit very soon.
- Do you provide information on diamond education?
- Do you offer lab-grown diamonds?
At Diamond Club, we offer a selection of lab-grown diamonds. Lab-grown diamonds are real diamonds that are grown in a laboratory using advanced technology. They possess the same chemical, physical, and optical properties as natural diamonds.
- What are the benefits of choosing a lab-grown diamond?
Lab-grown diamonds offer variety of benefits. The primary being that they are a more ethical and sustainable choice, then a traditional earth born diamond. They also offer excellent value, often priced at a more accessible range compared to natural diamonds. Additionally, they come with certification and grading, just like natural diamonds.
- Do you offer earth born natural diamonds?
Our loose certified diamonds at present are lab grown only however in future we hope to be able to offer our valued diamond club customers a wider selection of diamond origins. Our featured brands however may offer a mixture of both gemstones and natural diamonds as well as moissanite, please look at the product details for all specialty and unique branded collections