Frequently Asked Questions | Diamond Club 1

Shipping is always free at Diamond Club

We take every precaution to ensure that your order arrives safely. All orders are fully insured during transit, and every package requires a signature and proof of delivery.

Orders may be sent to a location different than that of your billing address as well Fedex location pick-ups may be arranged in certain instances where feasible, based on accessibility. 

Order fulfillment may vary depending on the products selected. For in-stock jewelry, we ship on the same day or latest by the next day. Custom orders that require additional assembly typically ship within 10-14 days on average.

All fulfillment and tracking details will be shared electronically once the confirmation of delivery is received.

Diamond Club presently provides fulfillment services within the United States and Canada only. Join our mailing list to stay updated on the countries and regions we serve.

Customs taxes may vary depending on the nature of the item and the province to which you are having it shipped. Contact our customer care team to learn more about the exact taxes and rates applicable.

At Diamond Club we understand that your purchase may be a gift or surprise for a loved one, as such we never label the outer box with either our logo or the word “diamond”. Inside the generic outer box, you'll find our special and unique packaging, Unbox and enjoy!

At Diamond Club all of our jewelry is manufactured to the highest industry standards and always using the finest materials available. All products are thoroughly inspected at each and every stage of production and again prior to shipment. We warranty that all pieces we sell will be free from any manufacturing defects at time of receipt. Please contact our customer care team if you would like to return or exchange your item for any reason to take advantage of our free lifetime warranty. Some restrictions do apply 

If you would like to return or exchange your item for any reason and take advantage of our free lifetime warranty, please contact our customer care team to share your concerns and product issues so that we can help resolve any issues as quickly as possible.

At this time Diamond Club does not offer loss or theft insurance for your jewelry purchase. However we will be introducing this Diamond Club member benefit at some point in the near future, please check for all updates and new offers.

Our ring size guide is simple and easy to use at home. Please click here
To retrieve a printable version you can easily use. Please do not hesitate to contact us with any questions you may have.

Diamond Club offers a complimentary one-time resize within the first 60 days from the date of purchase. We will resize your ring free of charge and provide a return shipping label.

Yes, we offer custom orders to help you create a unique and personal piece of jewelry. Please contact our customer care team to discuss your specific requirements and guidelines in placing a uniquely custom order.

Yes we offer the ability to purchase just a loose certified diamond, choose from a selection of over 20,000 individually certified diamonds, each uniquely and numerically engraved with an identifying certification number from an accredited third party gemological laboratory.

Not sure what to purchase or need help selecting a ring or gift? Our team of experts will assist with all of your shopping needs from product knowledge to speaking to the latest styles and trends. We are confident we can help fine that perfect gift or item for even the most particular customer. Contact our Diamond Club customer care team either by phone at the numbers listed below or directly with our personal shopping team concierge@diamondclub.com to access our leading style/design team

At present Diamond Club is an online only Premium fine jewelry marketplace. If for whatever reason you are dissatisfied with your order we will accept it back for a full and complete refund. Order with complete confidence knowing our customer satisfaction is our highest priority.

Diamond Club carefully selects each of our affiliate brand partners showcased on our site for their high-quality standards, overall product integrity, and positive consumer reviews. Shop with confidence.

All diamond club product policies remain in place with certain brand restrictions, please check with our customer care to clarify further.   

Credit card orders can be placed online using our secure server, we accept all major credit cards as well as pay pal. Wire transfer may be used on orders over $10000 in value when requested, please contact our customer care team with any questions and further details

If for any reason you are not completely satisfied with your order you may return it within the first 30 days of shipment for a full refund. Please contact our customer care team and we will help organize a return shipment at your earliest convenience.

We recommend following our product care instructions provided with your purchase to ensure the longevity and beauty of your jewelry. Additionally, periodic professional cleanings and inspections are advised to maintain its quality.

Our dedicated customer care team is here to help you from 9:30 AM to 9:30 PM EST, seven days a week. Reach out to us via our toll-free number, (888) 860-3003, or by emailing customercare@diamondclub.com. You can also engage with us through our chat feature for instant assistance.

At present we cannot guarantee that all of our white gold items ate nickel free however we are working with each of our suppliers and partners closely to ensure we can offer this benefit very soon.

At Diamond Club, we offer a selection of lab-grown diamonds. Lab-grown diamonds are real diamonds that are grown in a laboratory using advanced technology. They possess the same chemical, physical, and optical properties as natural diamonds.

Lab-grown diamonds offer variety of benefits. The primary being that they are a more ethical and sustainable choice, then a traditional earth born diamond. They also offer excellent value, often priced at a more accessible range compared to natural diamonds. Additionally, they come with certification and grading, just like natural diamonds.

Our loose certified diamonds at present are lab grown only however in future we hope to be able to offer our valued diamond club customers a wider selection of diamond origins. Our featured brands however may offer a mixture of both gemstones and natural diamonds as well as moissanite, please look at the product details for all specialty and unique branded collections