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FREQUENTLY ASKED QUESTIONS

WHAT ARE YOUR SHIPPING COSTS?

Diamond Club offers complimentary shipping on all orders within the United States and Canada.

HOW DO YOU ENSURE THE SECURITY OF MY SHIPMENT?

We take every precaution to ensure your order arrives safely and securely. All shipments are fully insured in transit and require a signature upon delivery.

CAN I SHIP MY ORDER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?

Yes. Orders may be shipped to an address different from your billing address, subject to verification and approval. In select cases, FedEx pickup locations may also be arranged for added convenience and security.

HOW LONG DOES ORDER FULFILLMENT TAKE?

Fulfillment times vary depending on the item selected.

  • In-stock jewelry typically ships the same day or within 1 business day.
  • Custom or made-to-order pieces generally ship within 10–14 business days.
  • Estimated production and shipping timelines will be provided during checkout or by our Customer Care team.

HOW WILL I RECEIVE TRACKING INFORMATION?

Tracking and fulfillment details will be sent electronically via email once your order has shipped.

DO YOU SHIP INTERNATIONALLY?

At this time, Diamond Club ships within the United States and Canada only. We are actively expanding our shipping capabilities. Join our mailing list for updates on future international availability.

ARE DUTIES OR TAXES APPLICABLE FOR CANADIAN ORDERS?

Applicable sales taxes may vary by province and order type. Customers are responsible for any required taxes or import-related fees where applicable. Please contact our Customer Care team for additional information.

WILL MY ORDER ARRIVE IN DISCREET PACKAGING?

Yes. We understand many purchases are gifts or surprises. All orders are shipped in discreet outer packaging without any Diamond Club branding or references to jewelry or diamonds. Inside, you'll find our premium signature packaging experience.

WHAT DOES YOUR LIFETIME WARRANTY COVER?

Diamond Club stands behind the quality and craftsmanship of every piece we offer. All jewelry is carefully inspected throughout production and prior to shipment.

Our lifetime warranty covers manufacturing defects in materials or workmanship under normal wear.

The warranty does not cover:

  • Normal wear and tear
  • Lost or stolen items
  • Damage caused by misuse, accidents, or unauthorized repairs
  • Bent rings, broken chains, or worn prongs due to everyday use

Certain exclusions and restrictions may apply.

HOW DO I REQUEST WARRANTY SERVICE?

Please contact our Customer Care team with your order details and photos of the item. We will review the issue and help determine the best resolution as quickly as possible.

DO YOU OFFER JEWELRY INSURANCE?

Diamond Club does not currently provide insurance coverage for loss, theft, or accidental damage. We recommend obtaining personal jewelry insurance through a licensed insurance provider.

We may introduce optional insurance services in the future.

HOW CAN I DETERMINE MY RING SIZE?

Our Ring Size Guide is simple and easy to use from home. Please visit our Ring Size Guide page for step-by-step instructions and printable sizing tools.

DO YOU OFFER RING RESIZING?

Yes. Diamond Club offers one complimentary ring resize within 60 days of purchase on eligible rings.

Complimentary resizing includes:

  • One-time resizing service
  • Return shipping label

Certain custom or specialty styles may be excluded from resizing services.

DO YOU ACCEPT CUSTOM JEWELRY ORDERS?

Yes. We specialize in custom jewelry design and personalized creations. Please contact our Customer Care team to discuss your design ideas, specifications, and timeline.

CAN I CUSTOMIZE A RING OR JEWELRY PIECE?

Absolutely. Many of our engagement rings and fine jewelry pieces can be customized by metal type, diamond selection, setting style, and other design elements depending on the collection.

Please contact our Concierge Team via Live Chat or Customer Care for personalized assistance.

NEED HELP CHOOSING THE PERFECT PIECE?

Our jewelry specialists and concierge team are available to assist with:

  • Product recommendations
  • Diamond education
  • Styling guidance
  • Gift selection
  • Custom design consultations

For the fastest service, we recommend connecting with our team through Live Chat directly on our website.

You may also contact us by phone or email for additional support.

CAN I VISIT A PHYSICAL STORE LOCATION?

At this time, Diamond Club operates exclusively online. We proudly offer a customer-first shopping experience backed by our extended return policy and dedicated support team so you can shop with confidence.

HOW DO YOU VET YOUR FEATURED BRANDS AND SUPPLIERS?

Diamond Club carefully selects each brand partner based on:

  • Product quality
  • Craftsmanship standards
  • Ethical sourcing practices
  • Customer reputation and reviews

Certain products or collections may have brand-specific policies or restrictions. Please contact Customer Care for clarification on any product-specific terms.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Diamond Club accepts the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Klarna
  • Affirm

For qualifying high-value purchases, wire transfers may also be available upon request.

All online transactions are securely processed through encrypted payment systems.

WHAT IS YOUR RETURN POLICY?

If you are not completely satisfied with your purchase, eligible items may be returned within 90 days of delivery for a refund or exchange.

To initiate a return, please contact our Customer Care team or Live Chat support for return authorization and instructions.

Please note:

  • Items must be returned in original condition
  • Custom or personalized items may be final sale
  • Certain restrictions may apply

HOW SHOULD I CARE FOR MY JEWELRY?

To preserve the beauty and longevity of your jewelry:

  • Store pieces separately in a soft pouch or jewelry box
  • Avoid contact with harsh chemicals, lotions, and perfumes
  • Remove jewelry before physical activity or swimming
  • Clean regularly using a soft cloth and appropriate jewelry cleaner

We also recommend periodic professional inspections and cleanings.

WHEN IS CUSTOMER CARE AVAILABLE?

Our Customer Care team is available:

7 DAYS A WEEK
9:30 AM – 9:30 PM EST

Contact Us

ARE YOUR WHITE GOLD PIECES NICKEL-FREE?

While many of our white gold pieces may be nickel-free, we cannot currently guarantee that all styles are completely nickel-free across every brand and supplier. Customers with metal sensitivities are encouraged to contact Customer Care before purchasing.

DO YOU OFFER LAB-GROWN DIAMONDS?

Yes. Diamond Club offers a curated selection of both lab-grown and natural diamond jewelry.

Lab-grown diamonds are real diamonds created using advanced technological processes and possess the same physical, chemical, and optical properties as natural diamonds.

WHAT ARE THE BENEFITS OF LAB-GROWN DIAMONDS?

Lab-grown diamonds offer several advantages, including:

  • Exceptional value
  • Ethical and environmentally conscious sourcing
  • Certified grading and quality standards
  • The same brilliance, durability, and beauty as natural diamonds

DO YOU OFFER NATURAL EARTH-MINED DIAMONDS?

Yes. Diamond Club proudly offers both natural earth-mined diamonds and lab-grown diamond jewelry across select collections and featured brands.

Product specifications, diamond origin, and gemstone details are clearly listed within each product description to help you shop confidently.

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Free Shipping

Free FedEx Shipping

Diamond Club is pleased to offer complimentary FedEx shipping on every order. To make your purchasing experience as seamless as possible, we also provide free return shipping on eligible returns.

Because many of our pieces are made to order, the time from purchase to delivery will vary depending on the item selected. Estimated delivery timing will be provided at checkout and confirmed in your order confirmation email. All orders are shipped via FedEx and are scheduled to arrive on or before the estimated delivery date shown in your confirmation. Orders may ship earlier if completed sooner than expected.

You will receive an email with tracking information once your order has shipped

Special Delivery Requests

We understand that fine jewelry is often purchased for meaningful occasions and surprises. If you require special delivery arrangements — such as Saturday delivery, delivery on a specific date, or shipment held at a FedEx location — please contact our Client Services team prior to shipment at: 800 xxx xxxx, info@diamondclub.com

Shipping Security & Requirements

For your protection, Diamond Club

  • Insures all shipments for their full value
  • Requires a direct signature upon delivery for high-value orders
  • Ships only to verified residential or business street addresses
  • Does not ship to P.O. Boxes or freight-forwarding addresses

Delivery Timing & Carrier Delays

Diamond Club is committed to timely delivery. However, delivery delays caused by weather, carrier disruptions, customs clearance, or incorrect or incomplete addresses are outside our control and are not guaranteed.

Once an order has shipped, transit times are the responsibility of the carrier.

Lost, Stolen, or Damaged Shipments

All shipments are fully insured while in transit. If your package shows delivered but has not been received, or arrives damaged or tampered with, you must notify Diamond Club within 5 days of the carrier’s recorded delivery date so that we may initiate an investigation and insurance claim.

Failure to report within this timeframe may limit our ability to replace or refund the order.

Address Changes & Rerouting

For security and insurance reasons, shipping addresses cannot be changed or rerouted after an order has shipped. Please ensure your shipping information is correct at checkout.

Shipping Method

All orders ship via FedEx. Diamond Club reserves the right to use an equivalent insured shipping service where necessary to meet delivery timing or destination requirements.

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Buy now, Pay over time

Diamond Club offers flexible payment options through trusted financing partners including Affirm and other Buy Now, Pay Later providers. Qualified customers can split their purchase into convenient monthly or installment payments, allowing you to enjoy your jewelry today while paying over time.

Payment plans and eligibility are determined directly by the financing provider at checkout. Rates, terms, and approval decisions may vary based on your location and credit profile. Selecting a financing option does not affect your order processing or delivery timeline.

Payment options are provided by third-party financing partners. Terms and eligibility vary. See provider site for details.

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Lifetime Warranty

Diamond Club proudly stands behind the craftsmanship and quality of every piece we create. We offer a Lifetime Warranty against manufacturing defects on all Diamond Club fine jewelry.

What Our Lifetime Warranty Covers

Our warranty covers manufacturing defects in:

  • Metal structure and setting integrity
  • Stone setting workmanship
  • Clasps, hinges, and closures
  • Solder joints and assembly

If a manufacturing defect is identified, Diamond Club will repair the item at no cost.

What Is Not Covered

Our warranty does not cover normal wear or damage caused by use, including:

  • Scratches, dents, or surface wear
  • Bent, worn, or misshapen rings
  • Prong wear over time
  • Lost stones due to impact or wear
  • Discoloration from chemicals or exposure
  • Damage from improper care or storage
  • Resizing or repair performed by third parties
  • Loss or theft

These conditions are considered normal wear and are not manufacturing defects.

Complimentary Inspection & Maintenance

We recommend periodic inspection to maintain the beauty and security of your jewelry. Diamond Club offers complimentary inspection and basic cleaning for the lifetime of your piece.

Preventative maintenance (such as prong retipping or stone tightening) may be recommended over time and may incur a service fee if not related to a manufacturing defect.

Repairs Under Warranty

If you believe your jewelry has a manufacturing defect, please contact us at info@diamondclub.com with:

  • Order number
  • Description of the issue
  • Photos of the item

Our team will evaluate and provide instructions. Approved warranty repairs will be completed at no charge.

Warranty Conditions

  • Applies only to the original purchaser
  • Valid for Diamond Club jewelry only
  • Proof of purchase required
  • Item must not be altered by third parties

Our Commitment

Fine jewelry is meant to be worn and enjoyed for a lifetime. Diamond Club is committed to supporting your piece for years to come through expert craftsmanship and ongoing care.

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Ring Size Guide

Finding your perfect ring size ensures a comfortable and secure fit. Diamond Club rings follow standard US/Canada sizing.

Ring Size Chart

US/Canada Size Inside Diameter (mm) US/Canada Size Inside Diameter (mm) Finger Circumference (mm)
314.144.2
3.514.545.5
414.946.8
4.515.348.0
515.749.3
5.516.150.6
616.551.9
6.516.953.1
717.354.4
7.517.755.7
818.157.0
8.518.558.3
918.959.5
9.519.460.8
1019.862.1
10.520.263.4
1110.664.6
11.521.065.9
1221.467.2
12.521.868.5
1322.269.7

How to Measure Your Finger

Method 1 — String or Measuring Tape

  1. Wrap a flexible measuring tape or strip of paper/string around the finger where the ring will be worn.
  2. Ensure the fit is snug but comfortable
  3. Mark where the ends meet.
  4. Measure the length in millimetres.
  5. Match the measurement to the circumference column in the chart above.

Measure an Existing Ring

A useful method when measuring for yourself or as a surprise:

  1. Choose a ring that fits the intended finger.
  2. Measure the inside diameter of the ring in millimetres.
  3. Match the diameter to the chart above to determine size.

Sizing Tips for the Best Fit

  • Fingers naturally change size throughout the day — measure at the end of the day when fingers are largest.
  • Avoid measuring when hands are cold or swollen.
  • Rings should slide on easily but resist slightly over the knuckle.
  • Wider bands fit more snugly — consider sizing up 0.25–0.5 size.
  • If between sizes, choose the larger size.

Need Help?

Our team is happy to assist with sizing guidance or special requests.

info@diamondclub.com, 800 xxx xxxx

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