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Our Customer Care team is available:

7 DAYS A WEEK
9:30 AM - 9:30 PM EST

Contact Us

Toll-Free: (888) 860-3003

Email: customercare@diamondclub.com

Live Chat: Available directly on our website for the fastest response.

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Free Shipping

Free FedEx Shipping

Diamond Club is pleased to offer complimentary FedEx shipping on every order. To make your purchasing experience as seamless as possible, we also provide free return shipping on eligible returns.

Because many of our pieces are made to order, the time from purchase to delivery will vary depending on the item selected. Estimated delivery timing will be provided at checkout and confirmed in your order confirmation email. All orders are shipped via FedEx and are scheduled to arrive on or before the estimated delivery date shown in your confirmation. Orders may ship earlier if completed sooner than expected.

You will receive an email with tracking information once your order has shipped

Special Delivery Requests

We understand that fine jewelry is often purchased for meaningful occasions and surprises. If you require special delivery arrangements — such as Saturday delivery, delivery on a specific date, or shipment held at a FedEx location — please contact our Client Services team prior to shipment at: 800 xxx xxxx, info@diamondclub.com

Shipping Security & Requirements

For your protection, Diamond Club

  • Insures all shipments for their full value
  • Requires a direct signature upon delivery for high-value orders
  • Ships only to verified residential or business street addresses
  • Does not ship to P.O. Boxes or freight-forwarding addresses

Delivery Timing & Carrier Delays

Diamond Club is committed to timely delivery. However, delivery delays caused by weather, carrier disruptions, customs clearance, or incorrect or incomplete addresses are outside our control and are not guaranteed.

Once an order has shipped, transit times are the responsibility of the carrier.

Lost, Stolen, or Damaged Shipments

All shipments are fully insured while in transit. If your package shows delivered but has not been received, or arrives damaged or tampered with, you must notify Diamond Club within 5 days of the carrier’s recorded delivery date so that we may initiate an investigation and insurance claim.

Failure to report within this timeframe may limit our ability to replace or refund the order.

Address Changes & Rerouting

For security and insurance reasons, shipping addresses cannot be changed or rerouted after an order has shipped. Please ensure your shipping information is correct at checkout.

Shipping Method

All orders ship via FedEx. Diamond Club reserves the right to use an equivalent insured shipping service where necessary to meet delivery timing or destination requirements.

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Buy now, Pay over time

Diamond Club offers flexible payment options through trusted financing partners including Affirm and other Buy Now, Pay Later providers. Qualified customers can split their purchase into convenient monthly or installment payments, allowing you to enjoy your jewelry today while paying over time.

Payment plans and eligibility are determined directly by the financing provider at checkout. Rates, terms, and approval decisions may vary based on your location and credit profile. Selecting a financing option does not affect your order processing or delivery timeline.

Payment options are provided by third-party financing partners. Terms and eligibility vary. See provider site for details.

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Lifetime Warranty

Diamond Club proudly stands behind the craftsmanship and quality of every piece we create. We offer a Lifetime Warranty against manufacturing defects on all Diamond Club fine jewelry.

What Our Lifetime Warranty Covers

Our warranty covers manufacturing defects in:

  • Metal structure and setting integrity
  • Stone setting workmanship
  • Clasps, hinges, and closures
  • Solder joints and assembly

If a manufacturing defect is identified, Diamond Club will repair the item at no cost.

What Is Not Covered

Our warranty does not cover normal wear or damage caused by use, including:

  • Scratches, dents, or surface wear
  • Bent, worn, or misshapen rings
  • Prong wear over time
  • Lost stones due to impact or wear
  • Discoloration from chemicals or exposure
  • Damage from improper care or storage
  • Resizing or repair performed by third parties
  • Loss or theft

These conditions are considered normal wear and are not manufacturing defects.

Complimentary Inspection & Maintenance

We recommend periodic inspection to maintain the beauty and security of your jewelry. Diamond Club offers complimentary inspection and basic cleaning for the lifetime of your piece.

Preventative maintenance (such as prong retipping or stone tightening) may be recommended over time and may incur a service fee if not related to a manufacturing defect.

Repairs Under Warranty

If you believe your jewelry has a manufacturing defect, please contact us at info@diamondclub.com with:

  • Order number
  • Description of the issue
  • Photos of the item

Our team will evaluate and provide instructions. Approved warranty repairs will be completed at no charge.

Warranty Conditions

  • Applies only to the original purchaser
  • Valid for Diamond Club jewelry only
  • Proof of purchase required
  • Item must not be altered by third parties

Our Commitment

Fine jewelry is meant to be worn and enjoyed for a lifetime. Diamond Club is committed to supporting your piece for years to come through expert craftsmanship and ongoing care.

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Ring Size Guide

Finding your perfect ring size ensures a comfortable and secure fit. Diamond Club rings follow standard US/Canada sizing.

Ring Size Chart

US/Canada Size Inside Diameter (mm) US/Canada Size Inside Diameter (mm) Finger Circumference (mm)
314.144.2
3.514.545.5
414.946.8
4.515.348.0
515.749.3
5.516.150.6
616.551.9
6.516.953.1
717.354.4
7.517.755.7
818.157.0
8.518.558.3
918.959.5
9.519.460.8
1019.862.1
10.520.263.4
1110.664.6
11.521.065.9
1221.467.2
12.521.868.5
1322.269.7

How to Measure Your Finger

Method 1 — String or Measuring Tape

  1. Wrap a flexible measuring tape or strip of paper/string around the finger where the ring will be worn.
  2. Ensure the fit is snug but comfortable
  3. Mark where the ends meet.
  4. Measure the length in millimetres.
  5. Match the measurement to the circumference column in the chart above.

Measure an Existing Ring

A useful method when measuring for yourself or as a surprise:

  1. Choose a ring that fits the intended finger.
  2. Measure the inside diameter of the ring in millimetres.
  3. Match the diameter to the chart above to determine size.

Sizing Tips for the Best Fit

  • Fingers naturally change size throughout the day — measure at the end of the day when fingers are largest.
  • Avoid measuring when hands are cold or swollen.
  • Rings should slide on easily but resist slightly over the knuckle.
  • Wider bands fit more snugly — consider sizing up 0.25–0.5 size.
  • If between sizes, choose the larger size.

Need Help?

Our team is happy to assist with sizing guidance or special requests.

info@diamondclub.com, 800 xxx xxxx

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