Diamond Club is pleased to offer complimentary FedEx shipping on every order. To make your purchasing experience as seamless as possible, we also provide free return shipping on eligible returns.
Because many of our pieces are made to order, the time from purchase to delivery will vary depending on the item selected. Estimated delivery timing will be provided at checkout and confirmed in your order confirmation email. All orders are shipped via FedEx and are scheduled to arrive on or before the estimated delivery date shown in your confirmation. Orders may ship earlier if completed sooner than expected.
You will receive an email with tracking information once your order has shipped
Special Delivery Requests
We understand that fine jewelry is often purchased for meaningful occasions and surprises. If you require special delivery arrangements — such as Saturday delivery, delivery on a specific date, or shipment held at a FedEx location — please contact our Client Services team prior to shipment at: 800 xxx xxxx, info@diamondclub.com
Shipping Security & Requirements
For your protection, Diamond Club
Insures all shipments for their full value
Requires a direct signature upon delivery for high-value orders
Ships only to verified residential or business street addresses
Does not ship to P.O. Boxes or freight-forwarding addresses
Delivery Timing & Carrier Delays
Diamond Club is committed to timely delivery. However, delivery delays caused by weather, carrier disruptions, customs clearance, or incorrect or incomplete addresses are outside our control and are not guaranteed.
Once an order has shipped, transit times are the responsibility of the carrier.
Lost, Stolen, or Damaged Shipments
All shipments are fully insured while in transit. If your package shows delivered but has not been received, or arrives damaged or tampered with, you must notify Diamond Club within 5 days of the carrier’s recorded delivery date so that we may initiate an investigation and insurance claim.
Failure to report within this timeframe may limit our ability to replace or refund the order.
Address Changes & Rerouting
For security and insurance reasons, shipping addresses cannot be changed or rerouted after an order has shipped. Please ensure your shipping information is correct at checkout.
Shipping Method
All orders ship via FedEx. Diamond Club reserves the right to use an equivalent insured shipping service where necessary to meet delivery timing or destination requirements.
Buy now, Pay over time
Diamond Club offers flexible payment options through trusted financing partners including Affirm and other Buy Now, Pay Later providers. Qualified customers can split their purchase into convenient monthly or installment payments, allowing you to enjoy your jewelry today while paying over time.
Payment plans and eligibility are determined directly by the financing provider at checkout. Rates, terms, and approval decisions may vary based on your location and credit profile. Selecting a financing option does not affect your order processing or delivery timeline.
Payment options are provided by third-party financing partners. Terms and eligibility vary. See provider site for details.
Lifetime Warranty
Diamond Club proudly stands behind the craftsmanship and quality of every piece we create. We offer a Lifetime Warranty against manufacturing defects on all Diamond Club fine jewelry.
What Our Lifetime Warranty Covers
Our warranty covers manufacturing defects in:
Metal structure and setting integrity
Stone setting workmanship
Clasps, hinges, and closures
Solder joints and assembly
If a manufacturing defect is identified, Diamond Club will repair the item at no cost.
What Is Not Covered
Our warranty does not cover normal wear or damage caused by use, including:
Scratches, dents, or surface wear
Bent, worn, or misshapen rings
Prong wear over time
Lost stones due to impact or wear
Discoloration from chemicals or exposure
Damage from improper care or storage
Resizing or repair performed by third parties
Loss or theft
These conditions are considered normal wear and are not manufacturing defects.
Complimentary Inspection & Maintenance
We recommend periodic inspection to maintain the beauty and security of your jewelry. Diamond Club offers complimentary inspection and basic cleaning for the lifetime of your piece.
Preventative maintenance (such as prong retipping or stone tightening) may be recommended over time and may incur a service fee if not related to a manufacturing defect.
Repairs Under Warranty
If you believe your jewelry has a manufacturing defect, please contact us at info@diamondclub.com with:
Order number
Description of the issue
Photos of the item
Our team will evaluate and provide instructions. Approved warranty repairs will be completed at no charge.
Warranty Conditions
Applies only to the original purchaser
Valid for Diamond Club jewelry only
Proof of purchase required
Item must not be altered by third parties
Our Commitment
Fine jewelry is meant to be worn and enjoyed for a lifetime. Diamond Club is committed to supporting your piece for years to come through expert craftsmanship and ongoing care.
Ring Size Guide
Finding your perfect ring size ensures a comfortable and secure fit. Diamond Club rings follow standard US/Canada sizing.
